Biežāk uzdotie jautājumi

To reach the best performances of the sensor (accuracy and repeatability), favor wall mounting. Temperature measurement will be more consistent with temperature felt. To ensure a good temperature measurement, please follow the positioning recommendations: 

• Avoid direct sun exposure,
• Move away from heat/cold sources (ideally 1m from radiator, air conditioning, wood burner, …),
• Move away from direct airflow (at least 25cm away of an opening),
• Avoid enclosed area, where the product will not be influenced by the ambient air.

Even if the Amy sun protect io automatism has been developed to avoid unwanted activations, it is better to deactivate Amy sun protect io automatism in winter period or whenever you don’t need it. 

To deactivate Amy sun protect io, it is simple: You just have to slide the toggle to the left.

Night cooling: 

• During heatwaves, Amy sun protect io automation will operate even better if you can reduce your room / home temperature during the night. 

Amy sun protect io installed in a house equipped with air-conditioning: 

• Amy sun protect io will allow you to delay the use of your air-conditioning as you are maintaining a comfortable indoor temperature thanks to Amy sun protect io. 
• If you want to keep your air-conditioning as back up, use Amy sun protect io setting coherent with your air conditioning temperature activation. 

E.g.: Program Amy sun protect io temperature at 25°C and your air-conditioning temperature above 25°C like 26°C.

Either the sun protection lower too early, I can handle more “heat” or too late, I need the sun protection to lower earlier.
Amy sun protect io temperature threshold can be adjusted.

There are 5 sensitivity levels. By default, the Amy sun protect io is set on sensitivity level 3. You can reduce it to get the sun protection lower earlier for a cooler temperature or increase it to get the sun protection lower later as you can handle more “heat”. The procedure to modify the sensitivity threshold is as follow:

Long press 7s on T°/MODE button until orange LED feedback (green+red) to activate setting mode

Then move to front panel and short press on UP or DOWN button to adjust the setting to the new wished treshold

There are 5 different sensitivity levels that you can select using the UP and DOWN buttons based on the desired maximum target temperature that you do not want to exceed in your room.
The number of flashes of the green indicator light indicates the selected level.

Note: Current selected level can be checked by pressing simultaneously on UP and DOWN shortly when setting mode is ON.

Long press 7s on T°/MODE button until orange LED feedback (green+red) to go out of setting mode (or wait timeout of 10s)

Amy sun protect io measures the indoor temperature every 15 minutes. The onboard intelligence analyses the temperature evolution within the room. 
If the temperature increase analysis predicts future thermal discomfort, Amy sun protect io will automatically send a down order to the motorised sun protection. 

The closure position will depend on the sun protection type:

• for roller shutters or exterior blinds, the closure will be +80% compared to current position,
• for external venetian blinds, the slats will be all down with an angle of 45%, 

to keep visual comfort with natural light coming in the room. 

Note: If the sun protection is closed, Amy sun protect io will never open the sun protection for safety reason.

To reach the best performances of the sensor (accuracy and repeatability), favor wall mounting. Temperature measurement will be more consistent with temperature felt. To ensure a good temperature measurement, please follow the positioning recommendations:

- Avoid direct sun exposure,
- Move away from heat/cold sources (ideally 1m from radiator, air conditioning, wood burner, …),
- Move away from direct airflow (at least 25cm away of an opening),
- Avoid enclosed area, where the product will not be influenced by the ambient air.

The Netatmo Home Coach and Weather Station sensors are compatible with TaHoma for a variety of possibilities. In your app, you can find all the Netatmo sensors to automate your equipment or manage alerts.

Thanks to TaHoma's compatibility with Netatmo, you can:

1. Manage the air quality in your home:

• By automating the opening of your motorized windows as soon as your indoor air needs to be renewed thanks to TaHoma and its "Smart Airing" scene.

What are the preconfigured scenes "Airing Notification" and “Smart Airing” in TaHoma?

2. Improve your thermal comfort and save energy

• By programming the closing of your solar protection in summer as soon as the outside temperature becomes too high in order to keep your home cool.
• By automating the opening of your solar protection in winter to benefit from the natural heat of the sun

What is the "Thermal comfort" pre-set scene and how to configure it on the TaHoma app?

• By programming your heating according to your presence thanks to noise measurement.

3. Automate your equipment according to the indoor or outdoor environment:

• By switching off your lights and other connected equipment as soon as there is no one in the room according to noise measurement.
• By programming the closing of your terrace awning when it rains*.
• By being alerted or programming the closing of your motorised windows when rain or wind is detected*.

List of Netatmo compatible sensors with TaHoma :

Home Coach:

• Indoor module: Temperature, CO2, Humidity, Noise.

Weather station:

• Indoor module: Temperature, CO2, Humidity, Noise.
• Outdoor module: Temperature, Humidity, Rain and Wind.*

*Note that there is a delay of a few minutes between the detection of weather changes and the reaction of your equipment. The Wi-Fi connection must be operational.

You are moving out of your house but want to leave your Somfy gateway behind?

Easily detach your account from the gateway following this procedure:

Select the "..." menu:

Then in "SOMFY & ME" select "Help & advanced features" menu

Select "Remove my installation"

Click on the button: Reset my installation

Then click on "Yes" to let the devices paired to the gateway

Perform the reset by clicking on the confirm button

Congratulation! Your installation has been reset:

• Your account has been disconnected from the gateway and all your personal information and configuration have been deleted. 
• The devices still remain paired to TaHoma to ease the newcomers' installation.

Available with all TaHoma app compatible gateways (TaHoma switch, TaHoma V2, Connectivity kit, Connexoon RTS/io, TaHoma Rail DIN V2)

You want to sell your gateway or give it to someone else?​

You can easily make a full reset of your box following this procedure.

Select the "..." menu:

Then in "SOMFY & ME" select "Help & advanced features" menu

Select "Remove my installation"

Click on the button: Reset my installation

Then click on "No" to delete the devices paired to the gateway

Perform the reset by clicking on the confirm button

Congratulation! Your installation has been reset:

• Your account has been disconnected from the gateway 
• All your personal information, configuration and equipment have been deleted

Available with all TaHoma app compatible gateways (TaHoma switch, TaHoma V2, Connectivity kit, Connexoon RTS/io, TaHoma Rail DIN V2).

Somfy strādā, lai piedāvātu saskaņotus risinājumus visiem saviem lietotājiem.